From Our Case Studies
Aramco HR Assistant
A major success achieved in 2018
Context
In the rapidly evolving landscape of digital transformation, the collaboration between Communico and Aramco stands out as a remarkable success story. This partnership set a new benchmark in the field of human resources (HR) by integrating advanced AI technologies to enhance employee experiences and streamline HR operations. The centerpiece of this transformation was the development of an HR assistant that leveraged a chatbot, voicebot, and Pepper robot.
The Challenge
Aramco, a global leader in the energy sector, faced challenges common to large enterprises: managing a vast and diverse workforce, ensuring efficient HR services, and maintaining high levels of employee engagement. Traditional HR systems were becoming increasingly inadequate to meet the dynamic needs of their workforce. Aramco sought an innovative solution to revolutionize their HR operations, aiming to improve efficiency and employee satisfaction.
The Solution
1. Chatbot
Deployed on Aramco’s HR portal and mobile app, the chatbot offers 24/7 assistance for leave applications, payroll queries, policy clarifications, and training requests. Using natural language processing (NLP), it supports multiple languages for inclusivity.
2. Voicebot
Integrated into Aramco’s communication systems, the voicebot provides hands-free, instant responses to HR questions. It’s especially useful for field workers and employs NLP for accurate replies.
3. Pepper Robot
Pepper robots in key offices deliver interactive, face-to-face HR assistance. With advanced sensors and AI, Pepper engages in conversations, guides through processes, and provides emotional support, enhancing the work environment.
Impact
The introduction of these AI-powered tools significantly improved Aramco’s HR operations. Response times to employee queries were drastically reduced, and the accuracy and consistency of information provided were enhanced. The automation of routine tasks allowed HR personnel to focus on more strategic initiatives, driving overall productivity.
Employee feedback was overwhelmingly positive, with many appreciating the convenience and efficiency of the new system. The Pepper robots, in particular, became a symbol of Aramco’s commitment to innovation and employee well-being.
Conculsion
The collaboration between Communico and Aramco is a testament to the power of AI in transforming traditional business functions. By integrating a chatbot, voicebot, and Pepper robot into their HR operations, Aramco not only streamlined their processes but also created a more engaging and supportive environment for their employees. This case study highlights how forward-thinking partnerships can harness technology to drive significant organizational change.
